FAQ

FESTIVAL SCHEDULE

Will be posted via our website at http://contact-festival.com/

Doors open at 5:00PM each day and the show will end at approximately midnight-12:00AM.

ENTRY TO THE VENUE

General entry to the venue is through Gate C (closest to Rogers Arena). There will be two search lines available. The first line will start at Gate B for guests arriving from the direction of Robson St., and the second line (usually the shortest line) will start by Griffiths Way which is located street level between Rogers Arena and BC Place (for guests arriving from the Stadium-Chinatown SkyTrain Station). Pre-screening will start at 4:30PM, at the Gate B tent, each day and doors to the event will open at 5:00PM. See below for VIP entry details.

For your safety, Security staff will conduct a thorough screening including bag check and pat-down upon entering at Gate B & C. Prohibited items will be confiscated and Security staff reserve the right to refuse entry to those in violation of BC Place and CONTACT Winter Music Festival policy. You can help reduce wait times by reviewing the guest policies, being prepared and arriving early. Guests aged 13 and under must be accompanied by a paying guest aged 16 or older. Guests with a wheelchair can enter at Gate H, BC Place staff will assist and escort to your viewing location. Elevator service will be provided.

VIP TICKET HOLDER ENTRY

VIP ticket holders can enter through a VIP express entrance at Gate C. This entrance will be accessible off Griffiths Way (street level between Rogers Arena and BC Place). If you arrive at the event from the Robson St. side, please use the public pass-through to the left of the general lineup at Gate B, and make your way over to the VIP entrance at Griffiths Way. VIP guests will enter through the same floor access points as the general public and make their way to the VIP area from the floor.

VIP coat check is available inside the VIP area on the floor. For more information on the VIP Section please visit http://contact-festival.com/tickets

WRISTBANDS

Two day ticket holders will receive a wristbands when entering BC Place. One day ticket holders do not require a wristband. Your two day wristband will grant you entry into the second day of the festival without needing another ticket. Please note that 2 day wristbands are non-transferable and must not be tampered with, cut or removed. If your wristband looks tampered with on entry, you could be denied on Dec 27.

WILL CALL – PICKING UP YOUR TICKETS FROM THE VENUE

It is strongly encouraged that tickets are printed in advance to avoid lineups on the day of the event. The Ticketmaster Box Office located at 765 Pacific Blvd will be open advanced pick up Monday to Friday from 9:00AM – 5:00PM. Holidays hours for the box office are as follows:

Dec 23: 9:00AM – 12:00PM

Dec 24 & 25: Closed

Dec 26 & 27: Gate A Box Office will open at 2:30PM. Dec 26 & 27 –On the show days, if someone has left hard-copy tickets for you to pick-up, please go to the Gate A Box Office. To pick up your tickets at the venue you will be required to show your confirmation number, photo ID, and the credit card used to purchase the tickets. All guest list and media tickets will be located at Gate A for pick up. There will be a separate line set up for VIP ticket pick up at Gate A. Any ticket upon entry will be resolved at the Gate C Box Office, this opens at 4:30PM.

ACCESSIBILITY

For wheelchair entry, please access BC Place through Gate H. From there, BC Place staff will escort to your viewing location. Elevator service is available. Limited accessible parking is available.

COAT CHECK & LOCKERS

Large bags, purses, backpacks or bulky items including large coats must be coat checked upon entry. A Coat Check for

other items will be located inside near Section 219. All items must be

picked up by the end of each night.

Coat Check Pricing: $5 for one item $10 for a medium bag

$15 for a large bag 3

In addition to the coat check, lockers can be purchased for the weekend, the lockers include universal cellphone chargers. The locker is for you to use all weekend. They are located on the upper concourse between the entrance and the #FVDED Stage. For more info on lockers go here http://bit.ly/Contact2016lockers

SECURITY SCREENING

Guests are required to pass through security screening upon entry to the venue. Screenings will include a bag check and/or pat-down search. Refusal to submit to the security screening will result in denial of entry to the venue. Any guest that is denied entry or removed for any violation of facility rules will not be issued a refund and may be prohibited from returning for the second night.

PROHIBITED ITEMS

Prohibited items will be confiscated and Security staff reserve the right to refuse entry to those in violation of the event policy. Prohibited items include (but are not limited to) the following: Alcoholic Beverages, Flasks, Illegal Drugs, Drug Paraphernalia, Sharp Objects, Weapons, and Projectiles of any kind, Camera with Detachable Lens, Video Recording Equipment including Go-Pro devices, Selfie Sticks, Outside Food & Beverage, Cans, Glow Sticks, Candy, Gum, Pacifiers, Masks, Camel-backs, Bota Bags, Hula Hoops, Stuffed Animals or Dolls (including plush backpacks), Balloons, Balls, Inflatables, Frisbees or any other items which could compromise public safety and/or harm the reputation of the event. Incendiary devices (e.g., fireworks, smoke bombs, etc.) or poles of any sort. Gang affiliated clothing, Marking devices (graffiti), Open packs of cigarettes or unsealed tampons or feminine hygiene products, e-cigarettes and vaporizers, laser pointers, large chains or spiked jewelry. Bags larger than those shown in the picture above will not be permitted into the venue all other bags and will have a mandatory coat check (please see above for coat check information). Any other items deemed to be illegal or potentially hazardous to others.

WATER BOTTLES

One EMPTY water bottle with NO CAP will be permitted per person to fill up inside the venue.

LOST AND FOUND

We will have a lost and found and information booth at the venue, please proceed to the concourse at section 234 to see if your item has been turned in. After the event email support@contactfestival.com to see if we have the missing item.

MERCHANDISE

A range of CONTACT merchandise will be available for purchase inside the venue that includes, hoodies, shirts, hats, headbands, toques and much more. Merchandise will be available at Section 131 and on the show floor (cash, debit & credit accepted).

ATM/CASH MACHINES

ATM’s are located in the following areas: Section 112 & 116 (Food court area) Section 154 and Section 233

CAMERA POLICY

Guests may use personal cameras and mobile phones to take photos inside the venue. Cameras with detachable lenses will not be permitted on site. Video cameras or video recording devices including GO-PRO’s are not permitted at the event.

TRANSIT SCHEDULE

Get home safe! Last Skytrain leaves Waterfront Station at 1:16am and NightBus routes run all night. Visit translink.ca/tripplanner for your best and safest ride home. Information on first/last train times available and bus schedules at www.translink.ca. Additional transit service questions can be directed to 604.953.3333.

New Skytrain route and runs later this year.

Monday, Dec. 26 (Boxing Day):

Last Train departure from VCC-Clark all the way to Lafarge will be 1:21am which departs Lougheed Station at 1:42am

Last Expo Line SkyTrain from Waterfront at 1:16 a.m., through Stadium about 1:20 a.m. 4

Last Millennium Line service to Lougheed at 1:11am from Waterfront, but last Expo service connects with last VCC-Clark to Lougheed Millennium service at Commercial-Broadway

Last Canada Line to Richmond at 1:15 a.m. from Waterfront

Last SeaBus from Waterfront at 1:22 a.m. (if anyone would like more information please email seabus@Translink.ca)

Tuesday, Dec. 27

Last Train departure from VCC-Clark all the way to Lafarge will be 1:22am which departs Lougheed Station at 1:43am

Last Expo Line SkyTrain from Waterfront at 01:15 am, through Stadium about 01:20 am

Last Millennium Line service to Lougheed at 01:11 am from Waterfront, but last Expo service connects with last VCC-Clark to Lougheed Millennium service at Commercial-Broadway

Last Canada Line to Richmond at 1:15 am from Waterfront

Last SeaBus from Waterfront at 1:22 am (if anyone would like more information please email seabus@Translink.ca)

PARKING Vehicle parking in lots closest to the stadium ranges from $10 to $25 during event times. Downtown parking lots range from $3 to $6 for evening parking.

DIRECTIONS TO THE VENUE

Please reference Google Maps for directions to the venue, located at BC Place, 777 Pacific Blvd. Vancouver, BC.

FOOD AND BEVERAGE

A selection of food and beverage will be available for purchase throughout the venue. Permanent concession stands accept credit card and cash. Portable stands accept cash only.

Alcoholic beverages will be available to patrons who are 19+ and provide two valid pieces of ID at our check-point locations. A valid 19+ wristband and handstamp are required to purchase alcohol. Guests in possession of one but not the other will be denied alcohol. 19+ wristband and handstamps can be validated at section 232 and on the floor in sections 106 and 123. There is a limit of 1 drink purchase per person at a time.

SMOKING

BC Place is a smoke-free environment. Smoking is prohibited on stadium property, including external plazas. There are no designated smoking areas. Please note e-cigarettes and vaporizers will not be permitted into the venue.

IN/OUT PRIVILEGES

There are no in/out privileges once inside the stadium, except for emergency purposes.

FAN FORCE GUEST ASSISTANCE

Fan Force Guest Relations staff are here to help make your time at BC Place the best experience possible. If someone is affecting your experience, or if you need assistance at the event, call 604-661-3434, or email fanforce@bcplace.com.

For enquiries after the event please contact 604-661-3401 or stadium@bcpavco.com

TAXI STANDS

A taxi stand is located at the Plaza of Nations on Pacific Boulevard. Guests are asked to cross Pacific Boulevard via the overhead walkway, which can be accessed from the outer concourse near Gate E (near section 235).

EXITING

There are three exit points after the concert. They are:

1. Level 1 East Door – this is located off the main floor on the East side of BC Place. Guests using this exit will exit onto Griffiths Way.

2. Gate C – this is where guests entered BC Place. Guests will exit onto the outer concourse of BC Place on the Griffiths Way side of the stadium.

3. Gate A – available only to those who are collecting items from Coat Check. Once guests collect their checked items, they will exit via Ramp 216 to access the exit at Gate A. Guests will exit BC Place at Terry Fox Plaza.

5

Please note that once you exit you cannot re-enter BC Place. If you are picking up items from Coat Check, please ensure you go there after the concert as you will not be permitted to re-enter to pick up your items once you leave the stadium.

PARENT AND GUARDIAN WAITING AREA

New in 2016, the Parent and Guardian Waiting Area is located inside Gate H from 5pm to midnight for both days. Please note, this does not allow for access into the bowl for the concert.

ADDITIONAL QUESTIONS

Please visit contact-festival.com on for event information and updates. For any additional questions please contact westerncanadahelp@livenation.com or stadium@bcpavco.com .

AFTER PARTIES

 For more information on the after party events please go to www.contact-festival.com . Please note a separate ticket is required to be purchased for all after parties.

DISCLAIMER

Information contained in this document is believed to be accurate at time of writing, however is subject to change. Please refer to the event website on the day of the event for any updated event information.

ENJOY THE FESTIVAL!